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Service

IF YOU HAD ANY QUESTION, PLS FEEL FREE TO CONTACT US OR YOUR LOCAL DISTRIBUTOR.

  • Should you need any further information,please do not hesitate to contact us at:
    service.en@vicovation.com  Our team will reply you shortly.

  • Our After-service team might kindly ask you do some simple test to clarify the problem.
    Or you may check our FAQ and do test first before you contact us.

  • After simple testing, after-service team will suggest solution.
    If unfortunately the problem still remain, we recommend you to contact your supplier/local reseller to arrange RMA replacement.
    VicoVation after-service team can also contact local reseller for arrangement.

  • Please send back your faulty device to your supplier/local reseller for replacement/repair.
    Please notice:In-warranty replacement/repair charge you $0. (Detail please contact local reseller)
    According to Global Warranty Statement, supplier and consumer should be responsible one-way shipping cost.
    Detail terms might be different for regions.
    Please contact your supplier or local reseller/distributor for the exact terms.

  • If your device is out of warranty.
    Please contact your supplier/local reseller for more details and the cost of replacement/repair.

  • VicoVation® products are guaranteed to have the general warranty of 12 months after purchase. The warranty is limited to the repair or comparable replacement of any merchandise proved defective in material or workmanship (except normal wear and tear).

    The warranty does not apply to the appearance of the product or accessory items and does not cover damage which occurs in shipment or failure which results from alteration, accident, misuse, neglect, voltage fluctuations, lightning water damage (or other acts of God), faulty installation or adjustment of controls, interfacing with non-standard or custom equipment, or improper maintenance.

    Detailed warranty policies, such as RMA procedure, in-warranty replacement, out-of-warranty process, are subject to authorized dealers from country to country. Please contact your local authorized dealers for prompt assistance whenever the product has problems.

  • If there is any question you would like to manage by yourself, please refer to this FAQ link below.
    Or email us at: Service@vicovation.com Here is the link:www.vicovation.com/faq

Service Phone

+886-2-2627-5883
Mon.-Fri. 09:00-12:30 / 13:30-18:00
(Excluding National Holidays)

Company Address

Rm. 2, 2F., No.36, Aly. 38, Ln. 358, Ruiguang Rd., Neihu Dist., Taipei City 114, Taiwan
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